FAQs

Frequently Asked Questions

What size bonnet should I order?

For child’s bonnets: measure head circumference where the bonnet's elastic band will sit and order according to that measurement.

 Adult bonnets: The band on all adult bonnets is 21" unless a customer requests a custom size in the notes. Medium bonnets are our least full or "poofy". They are for short and medium hair or wraps. Large will accommodate longer hair, dreads, braids and bundles. XLarge is our fullest bonnet. It is ideal for very long hair, very full hair, long braids, dreads, bundles, and updos.

How long will it take to get my order?

Our current processing time is 1-7 business days. Domestic free shipping takes 2-3 days depending on where the package is being shipped. International shipping varies greatly by country. Faster shipping methods are available at a cost.

I placed my order and haven’t been contacted. Why?

Our current processing time is 1-7  business days, however this time may be increased during holidays and sale events. Once your order is placed the next email you will get is your shipping confirmation and tracking number once your package is shipped. If it has been longer than 15 BUSINESS DAYS since you have placed your order please use the contact form at poshandlace.com to inquire about your order.

I gave the wrong shipping address, can you re-send my package?

If you provide the wrong shipping address and your package is returned to us as undeliverable we will send you an invoice for the cost of shipping the package again. We do not pay for reshipping unless it was an error on our part. If you do not pay for the reshipping cost you will forfeit your order.

I received my tracking number but the tracking information has not been updated. Is there a problem with my package?

Most likely, there is no problem with your package. Posh and Lace now uses a shipping company for packages. Until the shipping carrier scans the package, your tracking information will be in "pre-shipment". This does not mean your order has not been processed or shipped. Often times your order can be shipped/in-transit but the shipping carrier has not yet scanned the package, which is why the status states "pre-shipment" or "update not available". Please allow 24-48 hours for the carrier to scan the package and your order status will up updated. All of our orders are shipped via USPS. No system is perfect and packages do get lost. Please contact us through our Contact form if your tracking has not updated within 48 hours.

Why can't I get a response when I message or comment on Instagram or Facebook?

The Posh and Lace Instagram, Facebook and Twitter accounts are handled by a Virtual Assistant. He is there to manage the social media accounts, not to handle customer service. Your customer service questions can only be answered by the Cheif Operating Officer and through the Contact form located on the poshandlace.com website.

What are your hours of operation?

We are open and available to answer your questions and for customer service Monday -Friday, 9:00am -12:00pm EST.
 
We are closed on the following holidays:
 
NEW YEARS DAY
DR. MARTIN LUTHER KING JR. DAY
CHYNA MING DAY (Feb. 9th)
MEMORIAL DAY
INDEPENDENCE DAY
LABOR DAY
VETERAN'S DAY
THANKSGIVING DAY
CHRISTMAS
 

We will be closing at 12:00pm EST on the following days:

 
NEW YEARS EVE
CHRISTMAS EVE
 

I never received my package, what should I do?

 
Posh and Lace ships hundreds of packages a week, accidents happen and sometimes packages get lost, misplaced or damaged and returned to us. Each package is labeled with a unique barcoded tracking number that is scanned at each stage of processing and delivery. If your tracking number was never checked in at USPS within 72 hours, we assume the package is lost and it is our responsibility. We will offer a full refund or send you another order. However, Posh and Lace can not be held responsible for items lost after being scanned at the USPS. In this case you would need to contact USPS.